Smile Corp
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Terms of Service

The rules for using anything Smile Corp runs, from Smile Hosting and Smile VPS to SmileMail, Smile Auth and Xylo.

Last updated: 18 October 2026

Terms of ServicePrivacy Policy

What these Terms cover

These Terms of Service ("Terms") govern your access to and use of the services run by Smile Corp ("we", "us"). Together they're called the "Services":

  • Smile Hostingsmilehosting.tech
  • Smile VPSvps.smilehosting.tech
  • SmileMailmailing.smilehosting.tech
  • Smile Auth & the Smile appsauth.smilecorp.co.uk · extension · Windows, Android, iPhone
  • Xyloxylo.smilehosting.tech · Discord bot
  • Smile Corpsmilecorp.co.uk · docs · careers · advertising · our Discord

By creating an account or using any of the Services, you agree to these Terms. If you don't agree, please don't use the Services. Some Services have extra rules on their own pages. Where they do, those rules add to these Terms.

1 Your account

  • Most Services use your Smile account. Smile VPS has its own sign-in, and Xylo uses your Discord account.
  • You must provide accurate information when registering, and keep it up to date.
  • You're responsible for everything that happens under your account, including anything done by someone you've shared access with (e.g. a server collaborator, or a sub user on Smile Auth).
  • Keep your credentials secure. We offer passkeys and an authenticator app (2FA) so you can make your account harder to compromise. We strongly recommend enabling at least one.
  • Never share a passkey, 2FA code, password, vault password, or reset code with anyone, including someone claiming to be Smile Corp staff. We will never ask you for these.
  • You must be at least 13 years old to use the Services. If you're under the age of majority where you live, you confirm you have a parent or guardian's permission.

2 Acceptable use

You agree not to use any of the Services to:

  • Host, store, distribute, or transmit anything illegal, or anything that infringes someone else's rights (copyright, trademark, privacy, etc.).
  • Attack, disrupt, or gain unauthorized access to any system, ours or anyone else's (DDoS, exploitation, port scanning, credential stuffing, and similar). This includes doing it from a Smile VPS or a hosted server.
  • Send spam, phishing content, or malware, including through SmileMail, or get around SmileMail's sending limits.
  • Run cryptocurrency mining that isn't disclosed as a legitimate use of a plan you've purchased.
  • Harass, threaten, or abuse people, including through Xylo or any AI feature.
  • Circumvent plan resource limits, abuse free trials or gift card/token systems, or create multiple accounts to evade a suspension or ban.
  • Resell or sublicense the Services without our prior written agreement.

We may suspend a server, virtual machine, mailbox, or account, block a Discord server or user from Xylo, ban an IP address, or ban a device from the Services if we reasonably believe these Terms have been violated. See Section 8 for how bans and suspensions work, and how to appeal one.

3 Plans, billing, and payments

  • Paid plans (on Smile Hosting, Smile VPS, and SmileMail) are billed for the period chosen at checkout and renew automatically until cancelled.
  • Payments are processed by Stripe. We never see or store your full card details.
  • You can cancel anytime. Your plan stays active until the end of the period you've already paid for, then reverts to the free tier.
  • Gift cards and loyalty tokens have no cash value, aren't redeemable for cash, and are non-transferable outside the redemption flows we provide.
  • Refunds are considered case by case. Contact [email protected]. Adverts have their own refund rules, in Section 7.

4 Your content and data

You keep ownership of whatever you upload, run, store, or send with the Services: files and servers, virtual machines, email, vault items, and bot settings. You're solely responsible for backing it up. We take reasonable care of the infrastructure, but we don't guarantee against data loss, so keep your own copies of anything important.

We don't access your hosted servers, virtual machines, or mailboxes except as needed to provide support you've requested, investigate a suspected Terms violation, or comply with a legal obligation. Your Smile Auth vault is end-to-end encrypted, so we can't read it at all.

5 AI features

Some Services have AI features, such as the assistant on Smile Hosting and Xylo's ask, summarise, and translate commands. What you send to them is passed to one of our AI service providers (listed in our Privacy Policy) to produce the answer.

  • AI answers can be wrong. Check anything important before you rely on it.
  • Don't put passwords, payment details, or other sensitive personal information into an AI feature.
  • The acceptable use rules in Section 2 apply to what you ask for, too.

6 Xylo and Discord

Xylo and the Smile Corp Discord server run on Discord, so using them also means following Discord's Terms of Service and Community Guidelines. If you add Xylo to a server, you're responsible for how it's set up there, including its moderation and auto-mod settings.

7 Advertising

You can buy an advert at smilecorp.co.uk/advertising. It's shown on smilecorp.co.uk and in the paid-advertising channel of the Smile Corp Discord server for the number of days you buy.

  • Paying. The price is shown before you pay (it's charged per day). You pay once, up front, through Stripe. Adverts don't renew by themselves - you can add days or run one again from your advert's own page.
  • Checked first. Smile staff check every advert - its text, its picture and where its link really goes - before it goes up. We can decline any advert, and we have the final say on what's allowed.
  • What isn't allowed. Adult or sexual content; malware, or anything that installs software without asking; scams, phishing or fake giveaways; gambling; hate or harassment; impersonating Smile Corp, our staff or anyone else; and anything illegal. This applies to the advert, its picture and the site it links to. The rules in Section 2 apply too.
  • Links must go where they say. No hidden redirects, and no changing what the link leads to after the advert is approved.
  • Your advert, your responsibility. You must have the right to use everything in it (text, pictures, names and logos) and to promote what it links to.
  • Once it's approved it can't be changed. The picture you sent is kept as it was approved. To change an advert, buy a new one.

Refunds for adverts

  • Not approved: if your advert simply isn't a fit, it's declined and you're refunded in full.
  • Breaks the rules on purpose: an advert that tries to get anything above past us - malware, adult content, a scam, or a link that hides where it really goes - is declined without a refund.
  • Taken down while live: if a live advert is taken down for breaking these rules, it's not refunded, including for any days left. If we take one down for a reason that isn't your fault, we'll refund you.
  • Otherwise an advert isn't refunded once it's gone live. Leaving the payment page before paying means nothing is taken.
  • We may refuse future adverts from anyone who breaks these rules.

We don't promise any number of clicks or views - your advert's page shows how many it got. Adverts are paid for by other people: Smile Corp doesn't run, check on an ongoing basis, or stand behind the sites they link to. Seen an advert breaking these rules? Tell us at [email protected] or with a ticket in our Discord. Nothing here affects any rights you have under consumer law.

8 Suspension, bans, and appeals

If we suspend your account, or ban an IP address or device associated with it, we'll try to tell you why. If you believe an action taken against your account was a mistake, contact [email protected] and we'll review it.

Attempting to bypass a device or IP ban (e.g. by switching browsers, clearing cookies, or using a VPN) may result in further restrictions, as disclosed at the time of the ban.

9 Service availability

We aim for high uptime and publish real component status at smilehosting.tech/status, but the Services are provided "as is" without a guaranteed uptime commitment unless a specific plan states otherwise. Scheduled maintenance will be posted there when possible.

10 Limitation of liability

To the maximum extent permitted by law, Smile Corp isn't liable for indirect, incidental, or consequential damages arising from your use of the Services, including lost data, lost revenue, or downtime, beyond amounts you've actually paid us in the preceding three months. Nothing here limits liability that can't be limited under applicable law.

11 Changes to these Terms

We may update these Terms from time to time. If we make a material change, we'll update the "Last updated" date above and, where practical, notify you. Continuing to use the Services after a change means you accept the updated Terms.

12 Contact

Questions about these Terms? Reach us at [email protected]. How we handle your information is covered by our Privacy Policy.