Getting help

Stuck? There are three ways to reach the team.

Open a ticket on Discord

The fastest way. Join the Smile Corp Discord, go to #support-tickets and pick a ticket type. You’ll be asked how severe it is, which decides who sees it first. See Open a support ticket for the full walk-through.

Open a ticket from the Smile Hosting dashboard

1. Open your dashboard and go to Support.
2. Enter your email, a short Topic and a Description of the problem.
3. Click Submit ticket. It appears under Your open tickets.

Email

Let us see your screen

If it’s easier to show us, a team member can look at your screen while you talk, using a code you give them. See Let Smile support see your screen.

Write a request we can fix first time

The more we know up front, the less back-and-forth. Include:

• Which service and which server - its name, and your account email or username.
• What you expected to happen, and what happened instead.
• The exact error. Copy it from the console or logs rather than describing it. See Find out why your server stopped.
• What you’ve already tried.
• When it started, and whether anything changed just before.

خطر

Never send us passwords, bot tokens or card details - not in a ticket, not in Discord, not by email. We will never ask for them. If you’ve posted a token anywhere public, reset it straight away.