Начало работы
Эта страница недавно обновилась, поэтому она показана на английском, пока перевод на язык «русский» не обновлён.
Getting help
Open a ticket, reach us on Discord, and write a request we can fix quickly.
Stuck? There are three ways to reach the team.
Open a ticket on Discord
The fastest way. Join the Smile Corp Discord, go to #support-tickets and pick a ticket type. You’ll be asked how severe it is, which decides who sees it first. See Open a support ticket for the full walk-through.
Open a ticket from the Smile Hosting dashboard
- Open your dashboard and go to Support.
- Enter your email, a short Topic and a Description of the problem.
- Click Submit ticket. It appears under Your open tickets.
| Service | |
|---|---|
| Smile Hosting | [email protected] |
| Smile VPS | [email protected] |
| SmileMail | [email protected] |
Let us see your screen
If it’s easier to show us, a team member can look at your screen while you talk, using a code you give them. See Let Smile support see your screen.
Write a request we can fix first time
The more we know up front, the less back-and-forth. Include:
- Which service and which server - its name, and your account email or username.
- What you expected to happen, and what happened instead.
- The exact error. Copy it from the console or logs rather than describing it. See Find out why your server stopped.
- What you’ve already tried.
- When it started, and whether anything changed just before.
ОпасноNever send us passwords, bot tokens or card details - not in a ticket, not in Discord, not by email. We will never ask for them. If you’ve posted a token anywhere public, reset it straight away.